Environmental corporate social responsibility (ECSR) embraces the accountability of our business to stakeholders, shareholders and investors for our past, current and future actions. Main areas of concern are environmental protection and the wellbeing of our employees.
The ethical conduct of companies exerts a growing influence on the purchasing decisions of customers, with many companies taking steps to ensure that their partners conduct themselves in a socially responsible manner.
As a responsible organisation, safety, security, environment and worker welfare are paramount and the culture of safety is infused throughout our group.
We are registered to ISO 14001: 2015 for general cleaning, external window cleaning, hospitality services and building maintenance works.
OHSAS 18001:2017 for general cleaning, external window cleaning, hospitality services and building maintenance works.
As a customer focused and consistently growing business, we attach the highest priority to customer satisfaction in all areas of our customer interface. We achieve a high proportion of repeat business from our customers and a significant amount of new business is generated from customer recommendation.
We believe environmental sustainability is crucial to the future of the planet and for countries, companies and people. Reducing greenhouse gas emissions, preserving biodiversity and natural resources, and designing our services to minimise waste. These important actions are factored into every aspect of our business.
Our attention to detail and customer satisfaction at every stage of our output helps prevent mistakes and defects in our products and services. We are ISO 9001: 2015 certified and our quality assurance system comprises administrative and procedural activities to ensure that requirements and goals for a product or service or will be fulfilled. We strive for our products and services to be Fit for Purpose and Right First Time.
Our QA is present at every stage of the cycle and in staff recruitment, briefing and monitoring.
The welfare of our staff is of the greatest importance to us and our commitment is apparent at every stage of the worker cycle, from recruitment to housing, transportation, nourishment and their working environment.
Human Resource support is afforded throughout the company and provides qualitative advice, direction, and the setting of policies and procedures that ensure the organisation is both the employee’s and client’s first choice.
The company will:
- Respect the dignity and work of every employee
- Implement policies for people development
- Provide training and inductions
- Offer operational support and continuous management information
- Monitor all recruitment and vetting procedures.
The company undertakes to improve the job skills, language skills, motivation and management of employees by investing in programs suitable for the individual needs of the employees’ and the clients’ businesses. We follow BICSc standards and provide periodic training to all site staffs